SPARKLING WINES & CHAMPAGNE
FRUIT DISTILLATE (EAUX-DE-VIE)
OENEAS COLLECTION PRIVEE & WINE GARAGE LABELS
OUVERTURE WINE GLASSES
RESTAURANT WINE GLASSES
VINUM EXTREME WINE GLASSES
VITIS WINE GLASSES
WINE WINE GLASSES
ASSORTMENTS OF GIFTS
WINE GARAGE SELECTIONS
WINE GARAGE SELECTIONS
Products in basket: 0
Sum: 0.00 €
Frequently Asked Questions
Where will my order be delivered?
The ordered products are delivered to the address that has been indicated by the customer in the Order Form. In the case that the delivery address is different than the invoice address, the customer indicates in the required fields of the Order Form both addresses respectively and the order will be despatched to the "Delivery Adress".
When shall I receive my order?
That depends on the delivery mode you have chosen. You may chose among an express day to day delivery (within the same day), the delivery in 24-48 hours or 72 hours for some distant and hard to reach regions - countries. Nevertheless, deliveries are made the first 5 labour days since the order was sent.
Υπάρχει κόστος μεταφοράς που θα χρεωθώ;
Δεν θα χρεωθείτε κανένα κόστος αν:
Παραλάβετε από την αποθήκη της Wine Garage, στη Νέα Κηφισιά (καθημερινές μεταξύ 9 πμ και 4:30 μμ).
Η διεύθυνση παράδοσης είναι εντός Αθηνών-Πειραιά και προαστίων
η αξία της παραγγελίας σας ξεπερνά τα 50 € για αποστολή μέσα σε 2-5 ημέρες.
Με το ανάλογο κόστος αν:
Η αξία της παραγγελίας σας είναι μικρότερη των 50 €, ανεξάρτητα από το σημείο παράδοσης.
Η διεύθυνση παράδοσης είναι στο υπόλοιπο Αττικής (βλέπε πίνακα) ή εκτός Αττικής και φυσικά εκτός Ελλάδας.
Έχετε επιλέξει παράδοση
(μόνο για παραγγελίες που μας αποστέλλονται έως 1 μμ και αφορούν παράδοση εντός Αθηνών-Πειραιά και προαστίων).
How can I be informed about the delivery cost of my order?
As soon as you have finished completing your basket, and before you send the order, you will be informed about the delivery cost, depending on the time of delivery requested, quantity ordered and area of delivery.
What will happen in the case I am absent at the time of delivery that has been agreed?
In that case we will call you back to set a new delivery date, without any further cost for you.
What will happen in the case my order is delayed?
In any case of delay please contact us the soonest possible so that we can find a solution to the problem.
What will happen in the case my order is lost?
In the case you do not receive your order in time and finally we find out that it has been lost, we will contact you to send you, without any extra charge, the products you had ordered. If in the meanwhile the ordered products are out of stock, you will be credited with their value or, if you prefer, we will replace them with products of similar value.
Which is the procedure at the arrival of the order?
When the order is delivered, the customer must sign on the receipt/invoice and the package must be carefully checked. If there is something wrong with the order, the customer must write on the receipt/invoice his remarks or reservations in case of partial or total damage. Independantly of the way the order has been placed and terms of payment chosen, the customer finds the relative receipt/invoice of his/her order inside the package, during the delivery.
What do I do when I realise that I have ordered the wrong products and the order has not yet been sent?
In this case, please contact our company and we will do all the necessary steps to cancel the order.
What should I do if I have ordered by mistake a product I do not want and the order has already been despatched or received?
You have 5 days from the receipt of the order to contact our company and inform us about the mistake. Then, you will have to send us at your charge, the products you do not want. As soon as we receive the products back, you have the choice either to be credited with the respective amount through your credit card, either to ask for the desired products to be sent to you.
What should I do if I realise during the receipt of my order that the company has done an error in my order?
Please contact us either by phone call either by e-mail to
the first 10 days from the reception day. Then, we will do the necessary steps to take the wrong products back and replace them with the ordered products without any charge on you.
What should I do if a product is deteriorated?
Wine Garage always choses and handles with care all the products it proposes to you on this e-shop. All products are kept in the ideal conditions (fully airconditionned warehouse, with regulated levels of humidity, no lights and odours).
However, if you encounter a deteriorated product, please contact us at once in a time limit of 10 days from the order receipt. Our company will take care of everything and, will at our expenses arrange to take the deteriorated product back to our warehouse, to inform the producer. Then you will be credited through your credit card or the product will be replaced at our expenses.
How are made the refounds?
Refounds are made by crediting your credit card and in any case we do not accept refounds in cash.
Terms of Payment
Terms of Delivery
Frequently Asked Questions
Η επιχείρηση ενισχύθηκε για τον εκσυγχρονισμό της στο πλαίσιο του Ε.Π. "Ψηφιακή Σύγκλιση" και της Δράσης «Ενίσχυση επιχειρήσεων λιανεμπορίου για την υλοποίηση ψηφιακών επενδύσεων (digi-retail)». Με τη συγχρηματοδότηση της Ελλάδας και της Ευρωπαϊκής Ένωσης.
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